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Droitwich Spa



01905 798878   



SMB In Design & Print © All rights reserved  2012

1. Orders and Quotations

A contract shall exist between the Company and the Customer when the customer accepts the Contract. Acceptance of the Contract is signified by the Customer placing an order, or accepting a quotation.

A quotation by the Company shall (unless expressly stated otherwise) be open for acceptance by the Customer for a maximum period of 30 days following the date thereof, unless otherwise stated in the quotation in writing.

2. Payment

Payment shall become due on delivery of the goods, and full amount owed should be paid immediately (by BACS on day of delivery, or cheque by return post).

In some instances payment (part or full) may be required prior to a commencing an order. By prior agreement the customer may be given payment terms of 7, 14 or 30 days. This will be clearing stated on the quotation notice and invoice. This terms must be adhered too.

3. Price Variation

The price for the Goods and Services shall be the Company’s quoted price or, if no price has been quoted, the Company’s standard price, provided that the Company shall be entitled to additional payments in respect of:

O  Any corrections or alterations requested by the Customer after the first proof.

O  Any variations in the Goods and Services requested by the Customer.

O  Increase in the Company’s current production costs.

O  Additional deliveries at the Customers request and changes in delivery addresses set out in the quote.

O  The storage of goods not accepted or collected by the Customer.

4. Tax

The Company reserves the right to charge the amount of any value added tax payable whether or not included on the estimate or invoice.

5. Preliminary Work

All work carried out whether experimentally or otherwise at the Customers request shall be charged.

6. Copy

A charge may be made to cover any additional work involved where copy supplied is not clear and legible.

7. Proofs

Proofs of all work may be submitted for Customer’s approval (if requested by the Customer),and the Company shall incur no liability for any errors not corrected by the Customer in proofs so submitted. 

Customers alterations and additional proofs necessitated thereby shall be charged extra. When style type or layout is left to the Company’s judgement changes there from made by the customer shall be charged extra.

8. Delivery and Title

Without prejudice all work supplied to the Customer shall remain the property of the Company until the price for

the work as well as all other sums due from the Customer for other work shall have been paid in full to the Company

and until the work becomes the property of the Customer.

 9. Variations in Quantity

Every endeavour will be made to deliver the correct quantity ordered but estimates are conditional upon margins of 10% for all work being allowed for overs or shortage.

10. Claims

Advice of damage delay or partial loss of goods in transit or of non-delivery must be given in writing to the Company within three clear days of delivery or, in the case of non­ delivery within 28 days, of despatch of the goods and any claim in respect thereof must be made in writing to the Company within seven clear days of delivery (or in the case of non­ delivery within 42 days of despatch). All other claims must be made in writing to the Company within 14 days of delivery. 

The Company shall not be liable in respect of any claim unless the aforementioned requirements have been complied with except in any particular case where the Customer proves that:

 O  It was not possible to comply with the requirements and

 O  Advice (where required) was given and the claim made as soon as reasonably possible.

11. Liability

The Company shall not be liable for any loss to the Customer arising from delay in delivery or transit and time for

delivery shall not be of the essence of the Contract.

12. Complaints of quality

All complaints regarding quality of final job are to be made, in writing, within 3 working days of the product being delivered. If the complaint is upheld, the Company will look to either replace the product or offer a discount as agreed between the Company and customer.

13. Overdue Accounts

The Company may charge interest on any outstanding debt from the day after the due date shown on any invoice at a rate of 8% above the base rate of the Bank of England.  

Also the Company may recover all costs and expenses incurred in the recovery of such overdue accounts and which shall be due and payable upon demand.

14. Force Majeure

The Company shall be under no liability if he shall be unable to carry out any provision of the contract for any reason beyond his control including (without limiting the foregoing) Act on God, legislation, war, fire, flood, drought, failure of power supply, lock out or strike or action taken by employers.

Or any other unforeseen event.

15. Law

These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.

SMB In Design & Print

August 2011

Terms & Conditions of Trade